Please understand that YES is a small company that can not afford losses due to returns and can not compete with big companies' policies. This is why we have instituted the restocking percentage fees on all authorized returns.
Please get familiar with our Return Policy below before you purchase. Thank you for your understanding and support.
ARP Tech HealthWear:
This line of products is custom made and all sales are final.
ARP Tech Electronic Products:
In order to return any of our electronic units you will need to first contact our Customer Service either at (541) 359-3227 or via email: firstname.lastname@example.org and request a Return Approval.
H2 Water Generators: ("Health Fountain" and "Fountain of Health"):
If any of these two electronic products are returned in the period of within 14 days from the date of the purchase and the product and all of its accessories are present and it is in its new and 100% operating state which will be determined by our tech team to make sure that all the items are in their perfect and original operating state, then we will issue a refund minus the original price of the shipping and the 15% restocking fee on the price of an item. Shipping charges are customer's sole responsibility. The 15% of our restocking fee, prevents the loss for our company.
If the merchandise is damaged in any way, shape or form during or before the travel back to us, including the original packaging which needs to be in its presentable form or if the return package has been lost during the travel, we reserve the right to not issue a refund. The shipping fees back to our facility are customer's responsibility as are all the additional custom fees if shipping from outside the USA.
Please note that all of the products go through a double quality check before shipping, meaning that they are checked for their performance before shipping to you, so we know that a product we have sent to you originally is operating in its perfect state. If the product return is not operating in its perfect state ready for resale, and if anything is damaged or missing, we reserve the right to not issue a refund.
Before the order ships you may cancel it if approved. We will issue a refund minus the 6% merchant fee, due to our merchant provider charges to us, which will be passed on to you from the Total Purchase Price. Again, the reason for this is that our merchant fee of 6% is not refundable so this will be the customer's responsibility.
H2 Breathing Machine" Breath Of Health": There is a 30% Restocking Fee for this item, provided that the machine has been througholy inspected and approved for a return, according to the requirements described above.
ARP Tech YES Lab Custom Products (ARP Tech Cells, Custom Special Order Items and Liquids, etc.) HealthWear, HealMat:
Due to the subatomic and a custom nature of our unique products, which many are made custom per order and work on the individual's energetic imprints we are unable to allow the returns of these particular items, simply because we would have to discard them all and can not resell.
YES Lab's ARP Tech, Carbon C60 Line:
In order to return any product you will need to first contact our Customer Service at (541) 359-3227 or via email: email@example.com to receive an approval and return instructions, first. The original seal and the product must be intact and it must be sent for return within 5 days maximum of the date of the delivery. There is a 15% of Restocking Fee on all items in this Category, provided that the product is in its original and new state. The return shipping cost is customer's sole responsibility. We reserve the right to not issue a refund if the above requirements are not met.
ARP Tech Custom Herbals, Superfoods, Enzymes, Probiotics and Mineral Formulas:
In order to return any of these products you need to first contact our customer service at (541)359-3227 or via email: firstname.lastname@example.org for an approval and return shipping instructions. If the product has not been opened and has its original seal it can be returned in the period of maximum of 5 days from the time you receive it. There is a 15% Restocking Fee and the shipping fees are customer's sole responsibility.
International Order Returns:
Please understand that any and all additional Custom Fees are not in our direct control. These Fees will be subtracted from the Total Cost (minus the Shipping Charges) prior to the Restocking Fee for any of the above applicable for return items. If the Custom's Fees sum of the returned package/s exceeds the cost of the package/s, our company is not responsible for those fees and we will not accept the package and the refund will not be possible.
Tracking Number for all returns:
Customer must email the Return Package Tracking Number to: email@example.com. Failure to do so will only delay the reimbursement to the customer, provided it is even applicable as per above statements.
Lost Return Packages:
YES is not responsible for any and all lost return shipments and any and all shipments held in customs causing delays and or any additional fees. Such items may not be eligible for reimbursement if the Custom Fees accede the total Reimbursement Amount minus the Restocking Fees.
Thank you for your understanding as our goal is to cooperate in a just and honorable way,