Please understand that at this point of world's developments and for the safety and protection of our staff, as well as our customers, YES Lab can no longer accept returned merchandise to our facility once the shipping box has been received, opened and products handled by the customer.
The additional reason for this policy decision is that we have experienced merchandise take on fragrances when handled by customers and of the customer's immediate environment and we can not resell the fragranced items to our other customers, since we have a No Fragrance Policy in our facility.
In the case of electronics we do accept merchandise for repair since those items are sanitized and handled in a designated area, and do not require a resell.
We hope that you appreciate the extra steps we take to ensure the safety of our customers and our staff.
This method, although unconventional assures that you yourself will never receive a resell product that was ever handled by anyone but our facility.
Thank you for your understanding and cooperation.
YES Lab Team